Terms of service

TERMS OF SERVICE

Last Updated: November 12, 2026

1. Introduction

Welcome to Oakensmith.

This website is operated by Oakensmith, an independent furniture and home décor business based in Japan.

By accessing our website or purchasing products, customers agree to these Terms of Service, subject to applicable consumer protection laws.

These terms should be read together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Business Identity

Oakensmith operates as a Japan-based merchant and ships products internationally to the United States.

We do not represent ourselves as a United States domestic retailer or warehouse operator.

3. Eligibility and Website Use

Customers must have the legal capacity to enter into a purchase agreement.

Users agree to provide accurate order, billing, and delivery information.

Customers must not use the website for fraudulent transactions, unlawful activities, unauthorized access, or interference with website security.

We may restrict access or decline transactions where reasonably necessary to prevent fraud or comply with applicable law.

4. Product Information

We aim to provide accurate product descriptions, dimensions, materials, colors, prices, and availability information.

Customers should review product specifications and dimensions before purchasing large furniture.

Minor visual differences may occur because of lighting, screen settings, or natural material variations.

Such differences do not excuse materially inaccurate descriptions or products that fail to meet applicable legal requirements.

5. Pricing and Currency

Product prices are displayed in United States dollars (USD) unless otherwise indicated.

The applicable product price, shipping charges, taxes, and order total are displayed during checkout.

We may change product prices prospectively without affecting orders already accepted at an agreed price.

We will not impose undisclosed charges after purchase.

6. Payment Methods

Payments are processed through the payment methods made available at checkout, including our enabled Authorize.net integration.

Available card networks may include Visa, Mastercard, American Express, JCB, Discover, and Diners Club.

Payment authorization is subject to the applicable financial institution and payment provider.

Customers must be authorized to use their selected payment method.

7. Order Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An automated order acknowledgment confirms receipt of the order but does not necessarily constitute final acceptance.

Orders are accepted when we confirm fulfillment or dispatch, subject to applicable law.

If we cannot fulfill an order because of inventory unavailability, payment failure, an obvious pricing error, or a delivery restriction, we will notify the customer and refund any payment collected for unfulfilled products.

We will not substitute materially different products without customer agreement.

8. Order Processing and Delivery

If shipment cannot occur within the promised timeframe, customers will receive the delay notification, consent, cancellation, and refund options required by applicable law.

9. Shipping Charges and Import Duties

For eligible United States orders, standard shipping costs USD $15.00 for orders below USD $229.00 and is free for orders of USD $229.00 or more.

The final applicable shipping charge is displayed at checkout.

Orders are shipped under Delivered Duty Paid (DDP) arrangements.

Oakensmith is responsible for applicable import duties and customs charges under the agreed DDP terms.

Applicable sales taxes may be collected separately at checkout.

10. Cancellation, Returns, and Refunds

Customers may request cancellation before dispatch.

Eligible products may be returned within 30 calendar days after delivery under our Return & Refund Policy.

Voluntary returns are subject to the published eligibility conditions and international return shipping responsibilities.

Defective, damaged, or incorrectly supplied products are handled in accordance with our Return & Refund Policy and applicable law.

Approved refunds are normally initiated within 3–7 business days, with additional payment-provider processing time typically ranging from 5–15 business days.

Mandatory legal refund deadlines take precedence.

11. Customer Delivery Responsibilities

Customers must provide accurate delivery details and ensure reasonable access for delivery of large furniture.

Customers should verify product dimensions, building access, and any applicable delivery restrictions before purchase.

Additional charges resulting from customer-provided incorrect information or unjustified refusal may apply only as disclosed and permitted by law.

12. Intellectual Property

Website content, including original text, graphics, logos, photographs, product presentation materials, and design elements, is protected by applicable intellectual property laws.

Customers may use the website for personal, lawful shopping purposes.

Unauthorized reproduction, distribution, commercial exploitation, or misuse of protected content is prohibited unless permission has been granted or an applicable legal exception applies.

Third-party trademarks remain the property of their respective owners.

13. Third-Party Services

Our store uses Shopify commerce infrastructure and third-party payment, logistics, and website services.

Certain third-party services may be subject to their own terms and privacy policies.

We remain responsible for our obligations to customers to the extent required by applicable law.

14. Product Care and Safety

Customers should follow product assembly, installation, maintenance, and safety instructions.

Furniture must be used according to its intended purpose and any disclosed weight or safety limitations.

Customers should contact us if a product appears defective or unsafe.

Nothing in these terms excludes liability that cannot lawfully be excluded.

15. Disclaimer and Liability

To the extent permitted by applicable law, we do not guarantee uninterrupted website availability or that all technical errors can be prevented.

We are responsible for fulfilling our contractual obligations and for remedies required by applicable consumer protection laws.

We do not exclude or limit liability for fraud, intentional misconduct, or other matters where exclusion is prohibited by law.

Any limitation of liability applies only to the extent legally enforceable and does not remove mandatory consumer remedies.

16. Disputes and Complaints

Customers should contact us first with their order number and a description of the issue.

We will review complaints and seek a reasonable resolution.

Customers retain their rights to contact payment providers, consumer protection authorities, or competent courts where legally permitted.

17. Governing Law

Oakensmith is operated from Japan.

These Terms of Service are governed by applicable Japanese law, except where mandatory consumer protection laws of the customer's jurisdiction apply and cannot lawfully be excluded.

Nothing in these terms deprives consumers of protections or legal remedies that cannot be waived under applicable United States federal or state law.

18. Changes to These Terms

We may update these terms from time to time.

Changes will be published on our website and generally apply prospectively.

Terms applicable to an accepted order will not be changed retroactively without a lawful basis.

19. Contact

Oakensmith

Email: sofanexa@oakensmith.com

Phone: 817084238372

Address:

早稲田八丁目24番地5 ハイツMIYATA202
Misato City, Saitama Prefecture 341-0018
Japan

Website: https://www.oakensmith.com