Privacy policy
PRIVACY POLICY
Last Updated: November 12, 2026
1. Introduction
Oakensmith ("Oakensmith," "we," "us," or "our") operates https://www.oakensmith.com.
We are an independent furniture and home décor retailer based in Japan, serving customers in the United States.
This Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected when customers visit our website, place orders, contact us, or use our services.
2. Information We Collect
Depending on how customers interact with our website, we may collect the following categories of personal information:
Contact and identification information: Names, email addresses, telephone numbers, billing addresses, and delivery addresses.
Order information: Products purchased, order numbers, transaction amounts, delivery details, returns, refunds, and customer service correspondence.
Payment information: Payment authorization details, transaction identifiers, payment status, and limited payment-related information provided by our payment service providers.
Technical information: IP addresses, device types, browser information, cookies, website interactions, and approximate location derived from technical data.
Account information: Login identifiers, account preferences, and order history where customer accounts are used.
Communication information: Messages, inquiries, complaints, and information voluntarily submitted to customer support.
We do not require customers to provide information unrelated to the services they request.
3. Sources of Information
We collect personal information directly from customers, automatically through website technologies, and from service providers involved in processing transactions or providing our services.
These providers may include Shopify, payment processors, shipping carriers, fraud prevention services, and authorized website applications.
4. How We Use Personal Information
We use personal information for legitimate business purposes, including:
• Processing and fulfilling customer orders.
• Verifying payments and preventing fraud.
• Arranging international shipping and customs clearance.
• Providing order confirmations and tracking updates.
• Managing returns, refunds, and customer support.
• Maintaining website functionality and security.
• Complying with legal, tax, and accounting obligations.
• Understanding website performance.
• Providing marketing communications where permitted and subject to applicable consent and opt-out requirements.
We do not use personal information for purposes materially inconsistent with this policy without providing any notice or obtaining any consent required by law.
5. Payment Processing
Our store uses Shopify and an enabled third-party payment integration, Authorize.net, to support payment processing.
Available payment methods may include Visa, Mastercard, American Express, JCB, Discover, and Diners Club, subject to checkout availability.
Payment information may be transmitted directly to authorized payment providers for transaction processing, authentication, fraud prevention, and refunds.
Payment providers process information under their applicable privacy and security practices.
6. Sharing Personal Information
We may disclose necessary personal information to:
• Shopify and related commerce infrastructure providers.
• Payment processors and fraud prevention providers.
• International shipping carriers and logistics providers.
• Customs authorities where required for import clearance.
• Customer support and technology service providers.
• Analytics, advertising, and consent-management providers where enabled.
• Government authorities when disclosure is legally required.
We do not authorize service providers to use personal information beyond their permitted services and applicable contractual arrangements.
Certain advertising or analytics disclosures may qualify as a "sale" or "sharing" under specific United States privacy laws, depending on the technologies used.
Customers may exercise applicable opt-out rights through the privacy choices available on our website or by contacting us.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support essential website functions, shopping carts, account access, checkout, security, analytics, and optional marketing features.
Some cookies are necessary for the operation of the store. Other cookies may be subject to customer consent or opt-out preferences.
Our website uses Consentmo GDPR Compliance to support privacy and consent management.
Customers may manage available cookie preferences through the website's privacy controls.
Browser settings may also allow customers to restrict or delete cookies, although certain website functions may be affected.
Where required by applicable law, we honor valid opt-out preference signals, including Global Privacy Control, for applicable data processing.
8. California Privacy Rights
Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our processing activities, eligible California residents may exercise the following rights:
• Request access to personal information collected about them.
• Request information about categories, sources, purposes, and disclosures of personal information.
• Request deletion of eligible personal information.
• Request correction of inaccurate personal information.
• Opt out of the sale or sharing of personal information for cross-context behavioral advertising.
• Request limitations on certain uses of sensitive personal information where applicable.
• Receive equal treatment when exercising applicable privacy rights.
These rights are subject to statutory exceptions and verification requirements.
Customers may submit privacy requests by emailing:
We may request information reasonably necessary to verify the requester's identity.
Where the CCPA applies, we will acknowledge and respond to requests within the legally required periods.
Authorized agents may submit requests on behalf of eligible consumers where permitted by law.
9. Privacy Rights in Other United States States
Residents of other United States states may have additional privacy rights under applicable state laws.
Depending on eligibility, these may include rights to access, correct, delete, obtain copies of personal information, and opt out of certain targeted advertising or data processing.
Requests may be submitted using the contact information provided in this policy.
Where applicable law provides a right to appeal a privacy decision, customers may request an appeal by replying to our decision email.
10. Marketing Communications
Customers may receive transactional messages necessary for order fulfillment, payment confirmation, delivery updates, and customer service.
Promotional emails or SMS communications are subject to applicable consent requirements.
Customers may unsubscribe from promotional emails using the unsubscribe instructions included in those communications.
Opting out of marketing does not prevent essential transactional communications.
11. International Data Transfers
Oakensmith is based in Japan and serves customers in the United States.
Personal information may be processed in Japan, the United States, or other countries where our authorized service providers operate.
Different countries may have different data protection laws.
Where required, we use appropriate contractual, organizational, and technical safeguards for international transfers.
12. Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain business records, comply with legal obligations, resolve disputes, and protect legitimate business interests.
Retention periods depend on the category of information and applicable legal requirements.
When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.
13. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, and loss.
No internet transmission or electronic storage system can be guaranteed completely secure.
Customers should protect their account credentials and contact us if they suspect unauthorized account activity.
14. Children's Privacy
Our website is intended for general consumers and is not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 in violation of applicable law.
If we become aware of such collection, we will take appropriate steps to address it.
15. Third-Party Services
Our website may contain links to external websites or integrate services operated by third parties.
Those services may have separate privacy policies.
We are not responsible for independent third-party practices outside our control, except where applicable law imposes responsibility.
16. Changes to This Policy
We may update this Privacy Policy to reflect changes in our operations, technology, or legal obligations.
The revised version will be published on our website with an updated effective date.
Where required, we will provide additional notice or obtain consent.
17. Contact and Privacy Requests
Oakensmith
Business Operator: 範田 瑠菜
Email: sofanexa@oakensmith.com
Phone: 817084238372
Address:
早稲田八丁目24番地5 ハイツMIYATA202
Misato City, Saitama Prefecture 341-0018
Japan
Website: https://www.oakensmith.com