LARGE FURNITURE DELIVERY GUIDE
01 / Before Ordering
Check the dimensions, packaging information, and components shown on the individual product listing. Examples of larger products in our catalog include dining chair sets, bookcases, desks, full-length mirrors, room dividers, outdoor storage sheds, and pergolas.
02 / Access and Measurements
Measure the narrowest doorway, hallway, stairwell, and elevator on the delivery route. Allow room for packaging and safe handling. Product measurements are not necessarily the same as shipping-carton measurements.
03 / Delivery Service Scope
Unless a product listing or checkout expressly states otherwise, standard delivery does not include assembly, installation, old-furniture removal, or specialized indoor placement. Do not assume that a carrier will carry an item upstairs or through a building.
04 / Receiving the Shipment
Inspect the outside of packages when delivered. Photograph visible damage, retain relevant packaging where practical, and check the item and components promptly. Contact customer support if anything is damaged, incorrect, or missing.
05 / Delivery Problems
If the delivery location has access restrictions or special requirements, contact us before ordering. Incorrect addresses and unjustified refusals may result in documented carrier costs where permitted by the Return & Refund Policy and applicable law.
Oakensmith
Email: sofanexa@oakensmith.com
Website: https://www.oakensmith.com
Business address: 早稲田八丁目24番地5 ハイツMIYATA202, Misato City, Saitama Prefecture 341-0018, Japan