CUSTOMS, DUTIES & TAXES

01 / International Import Process

Orders are dispatched from Japan and enter the United States through an international delivery process. Customs review may be required before final delivery.

02 / Delivered Duty Paid

Oakensmith uses Delivered Duty Paid (DDP) arrangements for orders covered by its published shipping policy. Under the agreed DDP terms, Oakensmith bears applicable import duties and customs-clearance charges. Customers should not be asked to pay a second import duty charge on delivery for such orders.

03 / Sales Tax and Checkout

United States sales tax, where applicable, is separate from import duties. Any tax collected by the store is displayed during checkout. The total payable amount should be reviewed before submitting an order.

04 / Unexpected Payment Requests

If a carrier or another party requests an unexpected customs or import payment, contact Oakensmith before paying. Provide the order number and a copy of the request so it can be reviewed.

05 / Customs Timing

Customs inspections and government processing can affect delivery timing. Estimated transportation windows are not guarantees of clearance on a specific date.

Oakensmith

Email: sofanexa@oakensmith.com

Website: https://www.oakensmith.com

Business address: 早稲田八丁目24番地5 ハイツMIYATA202, Misato City, Saitama Prefecture 341-0018, Japan