INTERNATIONAL SHIPPING GUIDE

01 / Shipping From Japan

Oakensmith dispatches orders from Japan to eligible United States addresses. Our products are not shipped from a United States domestic warehouse.

02 / Processing and Transit

Our published normal order processing time is 1–3 business days, followed by an estimated 4–9 business days in international transportation. These periods are separate and exclude delays outside normal processing and transit. Delivery dates are estimates rather than guarantees.

03 / Preparing for Delivery

Provide a complete delivery address and a reachable contact number. For furniture and larger products, review dimensions and check access through doorways, hallways, stairs, and elevators before placing an order.

04 / Tracking and Delays

Shipment tracking is provided when available after dispatch. International tracking may show gaps while a shipment moves between carriers or undergoes customs processing. If dispatch cannot occur within the promised timeframe, we will provide the options required by applicable law.

05 / Shipping Costs and Customs

The shipping charge displayed at checkout controls the purchase. Our published standard rate for eligible United States orders is $15 for orders below $229 and free standard shipping for orders of $229 or more. Imports are arranged under our stated DDP terms.

06 / Support

For shipping questions, contact us with your order number.

Oakensmith

Email: sofanexa@oakensmith.com

Website: https://www.oakensmith.com

Business address: 早稲田八丁目24番地5 ハイツMIYATA202, Misato City, Saitama Prefecture 341-0018, Japan