Shipping policy

SHIPPING POLICY

Last Updated: November 12, 2026

1. Shipping Origin

Oakensmith is an independently operated furniture and home décor retailer based in Japan.

We do not ship from a United States warehouse. Our products are not represented as domestically stocked or locally dispatched within the United States.

2. Shipping Destinations

We currently provide shipping to eligible addresses in the United States.

Delivery availability depends on the destination, product dimensions, weight, carrier coverage, and applicable transportation restrictions.

If an address or product is ineligible for delivery, the order may be declined or canceled with a refund of the amount paid.

3. Order Processing

Orders are normally processed within 1–3 business days after successful payment verification.

Business days exclude weekends and applicable holidays.

Processing includes order verification, inventory confirmation, packaging, and preparation for international dispatch.

Processing times do not include transportation time.

4. Estimated Delivery Time

These are estimates, not guaranteed delivery dates.

Delivery may take longer because of customs inspections, carrier disruptions, severe weather, remote destinations, or other circumstances beyond our reasonable control.

Any product-specific delivery information displayed at checkout takes precedence where expressly identified.

5. Shipping Charges

Our standard United States shipping rates are:

These rates apply to eligible orders and delivery addresses as configured at checkout.

The final shipping charge will be displayed before payment confirmation. No additional shipping charge will be imposed after purchase without the customer's agreement.

6. International Customs and Import Duties

Under this arrangement, Oakensmith is responsible for applicable import duties, customs clearance charges, and import taxes associated with delivery, subject to the agreed transaction terms.

Customers are not expected to pay additional import duties upon delivery for orders sold under DDP terms.

Any applicable sales tax collected at checkout is displayed separately where required.

If a carrier requests an unexpected import-related payment, customers should contact us before making payment.

7. Large Furniture Deliveries

Furniture shipments may require special handling because of their size or weight.

Customers are responsible for providing an accurate delivery address, a reachable telephone number, and reasonable access for delivery.

Unless expressly included in the product listing or checkout, standard delivery does not include furniture assembly, installation, removal of existing furniture, or specialized indoor placement.

Customers should verify doorways, elevators, staircases, and access restrictions before ordering.

8. Tracking Information

Tracking information will be provided when available after dispatch.

Customers may also review their orders through:

https://www.oakensmith.com/account/orders

Tracking updates may be delayed during international transit or customs processing.

9. Delivery Delays

If we cannot dispatch an order within the promised shipping timeframe, we will notify the customer and provide applicable options, including consenting to a revised dispatch date or receiving a refund.

We will not treat customer silence as consent to an indefinite delay.

Refunds for unshipped orders will be handled in accordance with applicable consumer protection laws.

10. Damaged or Missing Deliveries

Customers should inspect the exterior packaging upon delivery.

Visible damage should be documented with photographs and reported as soon as reasonably possible, preferably within 48 hours.

Customers should inspect the contents and report concealed damage or missing components promptly, preferably within 7 calendar days.

These reporting periods are intended to facilitate carrier investigations and do not eliminate statutory rights or valid claims reported later.

Customers should retain the packaging until the issue is resolved where reasonably possible.

11. Incorrect Addresses and Failed Delivery

Customers must provide complete and accurate delivery details.

If delivery fails because of an incorrect address, repeated unsuccessful delivery attempts, or an unjustified refusal to accept an otherwise conforming shipment, reasonable and documented additional carrier charges may be deducted from a discretionary refund where permitted by law.

Customers will not be charged for delivery failures caused by our error, nonconforming goods, or circumstances for which we are legally responsible.

12. Contact

Oakensmith

Email: sofanexa@oakensmith.com

Phone: 817084238372

Business Address:

早稲田八丁目24番地5 ハイツMIYATA202
Misato City, Saitama Prefecture 341-0018
Japan

Website: https://www.oakensmith.com