Legal notice

LEGAL NOTICE

Last Updated: November 12, 2026

1. Website Operator

This website is operated by Oakensmith, an independent furniture and home décor retail business established and operated in Japan.

Oakensmith is not represented as a United States-incorporated business.

2. Business Address

This address is used for business correspondence and authorized product returns.

3. Contact Details

Email: sofanexa@oakensmith.com

Phone: 817084238372

Customers may contact us regarding orders, consumer complaints, product information, returns, refunds, and legal inquiries.

4. Nature of Business

Oakensmith operates an online retail store specializing in furniture and home décor products.

Products are offered to eligible customers in the United States through our official website.

Orders are fulfilled internationally from Japan.

5. Commercial Transactions

Product prices are displayed in United States dollars unless otherwise stated.

The total payable amount, including applicable shipping charges and taxes, is presented during checkout.

Payment methods are displayed at checkout and may include major credit cards processed through our authorized payment provider.

An order is subject to payment verification, product availability, and acceptance under our Terms of Service.

6. Shipping and Customs

Oakensmith is responsible for applicable import duties and customs charges under the agreed DDP arrangement.

Further information is available in our Shipping Policy.

7. Returns and Consumer Rights

Eligible products may be returned within 30 calendar days after delivery, subject to our published Return & Refund Policy.

For voluntary change-of-mind returns, customers are responsible for international return shipping costs to Japan.

For verified defective, damaged, or incorrectly supplied products, remedies and applicable return transportation responsibilities are handled in accordance with applicable law.

Nothing in our policies excludes mandatory consumer protection rights.

8. Intellectual Property

Unless otherwise stated, original website content, branding, product presentation materials, and related intellectual property belong to Oakensmith or their respective rights holders.

Unauthorized commercial reproduction or distribution is prohibited except where permitted by law.

References to third-party trademarks or service providers do not imply ownership of those trademarks.

9. Website Information

We seek to maintain accurate information regarding products, pricing, shipping, and customer policies.

We may correct typographical or technical errors and update website content prospectively.

Any changes affecting accepted customer orders will be handled in accordance with applicable contract and consumer protection laws.

10. Consumer Complaints and Dispute Resolution

Customers may submit complaints directly to:

sofanexa@oakensmith.com

Please provide the relevant order number, description of the issue, and supporting documents where appropriate.

We will review complaints and seek a fair resolution.

Customers retain access to applicable payment dispute procedures, consumer protection authorities, and legal remedies.

11. Applicable Law

Oakensmith operates from Japan and is subject to applicable Japanese laws.

Transactions involving United States customers may also be subject to applicable United States federal and state consumer protection laws.

Nothing in this notice limits rights or remedies that cannot legally be excluded.

12. Privacy and Personal Data

Personal information is processed in accordance with our Privacy Policy and applicable privacy legislation.

Customers may submit privacy-related inquiries or requests using our official contact email.

13. Official Business Disclosure

Merchant: Oakensmith

Operator: 範田 瑠菜

Business Type: Sole Proprietorship

Business Address:

早稲田八丁目24番地5 ハイツMIYATA202
Misato City, Saitama Prefecture 341-0018
Japan

Email: sofanexa@oakensmith.com

Telephone: 817084238372

Official Website: https://www.oakensmith.com