Refund policy
RETURN & REFUND POLICY
Last Updated: November 12, 2026
1. Overview
Oakensmith operates from Japan and supplies furniture and home décor products to customers in the United States.
All approved physical returns are directed to our designated return address in Japan.
We offer a 30-calendar-day return period for eligible products, beginning on the date of confirmed delivery.
This voluntary return policy does not restrict rights provided under applicable consumer protection laws.
2. Return Eligibility
For a voluntary change-of-mind return, the product must:
• Be returned within the applicable 30-day return period.
• Be unused, unassembled, and in resalable condition.
• Include all original parts, accessories, instructions, and supplied components.
• Be packaged securely to prevent damage during international transportation.
• Have proof of purchase or an identifiable order record.
Original packaging is strongly recommended, particularly for large furniture.
Missing original packaging does not automatically invalidate a statutory claim concerning defective, damaged, or incorrectly supplied goods.
3. How to Request a Return
Before sending any product back, contact:
Provide your order number, product name, reason for return, and relevant photographs where applicable.
We will review the request and provide return instructions.
For eligible voluntary returns, customers must contact us within 30 calendar days of delivery and dispatch the return within 14 calendar days after receiving return authorization, unless otherwise agreed.
Return authorization does not remove any applicable statutory consumer rights.
4. Return Address
Oakensmith — Returns
早稲田八丁目24番地5 ハイツMIYATA202
Misato City, Saitama Prefecture 341-0018
Japan
All returns are international shipments to Japan.
Customers should not send packages to an address in the United States or to an unauthorized third-party facility.
5. Return Shipping Costs
For voluntary returns due to a change of mind, the customer is responsible for the actual cost of return transportation from the United States to Japan.
International return shipping for large furniture may be substantial and depends on package dimensions, weight, location, carrier, and service level.
We do not charge a separate fixed restocking fee for eligible voluntary returns.
Customers must obtain a carrier quotation before purchasing return shipping. We do not represent any estimated international return cost as a guaranteed rate.
For verified defective, damaged, or incorrectly supplied products, Oakensmith will arrange or reimburse reasonable necessary return transportation where a return is required.
Customers should not independently purchase expensive freight services for a defective item without first contacting us, except where necessary to preserve their legal rights.
6. Damaged, Defective, or Incorrect Products
Customers should inspect deliveries promptly.
For visible shipping damage, please contact us preferably within 48 hours.
For concealed damage, missing components, or incorrect products, please contact us preferably within 7 calendar days after delivery.
Provide the order number, a description of the issue, and photographs where available.
These timeframes help us investigate claims with carriers. They are not absolute deadlines for legally valid claims.
Depending on the circumstances and applicable law, we may provide replacement parts, repair, replacement, a partial refund, or a full refund.
We will not require customers to bear reasonable return transportation costs for products that are defective, materially misdescribed, or incorrectly supplied due to our error.
7. Non-Returnable Conditions
Voluntary change-of-mind returns may be declined where products:
• Have been used or assembled beyond reasonable inspection.
• Have been damaged through customer misuse or improper handling.
• Are missing essential components due to customer actions.
• Have been materially modified after delivery.
• Are custom-made or personalized to individual specifications and were clearly identified as such before purchase.
These restrictions do not apply where mandatory law provides a remedy for defective, damaged, or nonconforming products.
8. Order Cancellation
Customers may request cancellation before dispatch by emailing us promptly.
If an order has not been dispatched, an accepted cancellation will result in a refund of the amount paid.
Once an order has been dispatched, cancellation may require the shipment to be intercepted or returned under the applicable return conditions.
Customers remain entitled to cancellation and refund remedies required by law, including remedies for unfulfilled shipping commitments.
9. Refused Deliveries
Customers should contact us before refusing a shipment.
Where a customer refuses an otherwise conforming shipment for personal reasons, documented and reasonable return freight or carrier charges may be deducted from a voluntary refund where legally permitted.
No such deduction will apply when refusal is justified by material damage, incorrect goods, unauthorized charges, or another legally valid reason.
We will explain any proposed deduction and its basis before finalizing the refund.
10. Refund Processing
Once a returned item is received and inspected, or a refund is otherwise approved, we will notify the customer of the outcome.
Approved refunds are generally initiated within 3–7 business days.
After initiation, banks and payment providers generally require an additional 5–15 business days to post the credit.
These are typical processing estimates, not limitations on statutory refund deadlines.
Where applicable law requires faster processing, the legal deadline will apply.
Refunds are normally issued to the original payment method.
11. Refund Amounts
For eligible voluntary returns, the refund normally covers the returned product's purchase price.
Original standard shipping charges are generally not refunded for voluntary change-of-mind returns unless required by law or expressly agreed.
For verified defective, incorrect, or materially nonconforming products, applicable shipping charges will be refunded where required by law.
Any permitted deduction must be reasonable, documented, and communicated to the customer.
12. Warranty and Product Care
Oakensmith does not provide an additional fixed-duration commercial warranty unless a specific written warranty is expressly included with the product.
Products remain subject to applicable mandatory consumer protection rights and any express warranties provided at purchase.
Damage resulting from misuse, improper assembly, unauthorized modification, inadequate maintenance, or ordinary wear and tear is not generally covered by a defect remedy unless applicable law requires otherwise.
Any manufacturer warranty, where provided, will be governed by its disclosed terms without reducing mandatory consumer rights.
13. Disputes and Assistance
If you believe a return or refund decision is incorrect, contact us with your order number and supporting information.
We will review the matter and explain the available resolution options.
Nothing in this policy limits the right to pursue lawful payment disputes, chargebacks, or statutory remedies.