DELIVERY INSPECTION GUIDE

01 / Inspect the Packaging

When your order arrives, check the exterior carton or protective wrapping for dents, tears, moisture, punctures, or other visible damage. Take photographs before opening if damage is apparent.

02 / Check the Product

Unpack carefully and compare the received product with your order. For furniture, inspect major surfaces, joints, panels, hardware, and any supplied components. For mirrors, check the glass and frame. For rugs and textiles, check the item, size, and visible condition.

03 / Document Problems

Keep the order number, photographs of the packaging, photographs of the affected area, and any relevant shipping labels. Do not discard damaged components until you have contacted support and received instructions where reasonably possible.

04 / When to Report

Please report visible shipping damage as soon as reasonably possible, preferably within 48 hours. Please report concealed damage or missing components promptly, preferably within 7 calendar days. These preferred reporting periods support investigation and do not remove statutory rights or otherwise valid claims made later.

05 / What Happens Next

Email our team with your order number and evidence. Depending on the issue and applicable law, available remedies may include replacement parts, repair, replacement, or refund. Do not arrange expensive international return freight without first contacting us.

Oakensmith

Email: sofanexa@oakensmith.com

Website: https://www.oakensmith.com

Business address: 早稲田八丁目24番地5 ハイツMIYATA202, Misato City, Saitama Prefecture 341-0018, Japan