PRODUCT WARRANTY INFORMATION
01 / Product-Specific Warranty Terms
Oakensmith does not promise a single fixed-duration commercial warranty across every product. A separate commercial or manufacturer warranty applies only if it is expressly stated in the applicable product information or supplied warranty document.
02 / Defective or Nonconforming Goods
Customers may be entitled to remedies for products that are defective, damaged, incorrectly supplied, or materially inconsistent with their description under applicable law. These rights are separate from any optional commercial warranty.
03 / Examples From Our Catalog
Our catalog includes wood dining chairs, bamboo shelving, storage benches, mirrors, desks, room dividers, rugs, and outdoor products. Materials, assembly requirements, care needs, and any warranty coverage differ by product. Review the relevant listing and included instructions.
04 / Use and Care
Follow assembly and safety instructions. Damage caused by misuse, improper installation, unauthorized modification, inadequate maintenance, or ordinary wear is not generally treated as a product defect unless applicable law requires otherwise.
05 / Requesting Assistance
Contact customer support with your order number, a description of the concern, and photographs where relevant. We will review the issue and explain the available options without limiting mandatory legal remedies.
Oakensmith
Email: sofanexa@oakensmith.com
Website: https://www.oakensmith.com
Business address: 早稲田八丁目24番地5 ハイツMIYATA202, Misato City, Saitama Prefecture 341-0018, Japan