FREQUENTLY ASKED QUESTIONS
01 / Where is Oakensmith based?
Oakensmith is operated as a sole proprietorship in Japan and serves eligible customers in the United States.
02 / Do orders ship from the United States?
No. Orders are dispatched from Japan, not from a United States domestic warehouse.
03 / How long does delivery take?
Normal processing is 1–3 business days, followed by estimated international transportation of 4–9 business days. Actual delivery may vary.
04 / How much is shipping?
Our published standard shipping rate for eligible United States orders is $15 below an order value of $229 and free standard shipping at $229 or more. The final shipping charge is displayed at checkout.
05 / Who pays import duties?
Our stated arrangement is Delivered Duty Paid (DDP), under which Oakensmith is responsible for applicable import duties and customs charges as agreed. Contact us if you receive an unexpected import payment request.
06 / Can I return an item?
Eligible voluntary returns may be requested within 30 calendar days after delivery. Approved physical returns go to Japan. Customers generally pay international return freight for change-of-mind returns; different arrangements apply to verified defective or incorrect goods.
07 / What if my item arrives damaged?
Contact us promptly with your order number, description, and photographs if available. Preferred reporting periods support investigations but do not remove statutory rights.
08 / Can you assemble furniture at delivery?
Do not assume assembly or specialized indoor placement is included unless expressly stated in the product listing or checkout.
09 / How do I choose the correct size?
Read the current product dimensions and measure your room and delivery access before ordering. Our Size & Measurement Guide explains what to check.
10 / How do I contact support?
Email sofanexa@oakensmith.com with your order number and question.
Oakensmith
Email: sofanexa@oakensmith.com
Website: https://www.oakensmith.com
Business address: 早稲田八丁目24番地5 ハイツMIYATA202, Misato City, Saitama Prefecture 341-0018, Japan