Contact information
CONTACT INFORMATION
Last Updated: November 12, 2026
1. Business Information
Store Name: Oakensmith
Business Type: Sole Proprietorship
Business Operator: 範田 瑠菜
Country of Operation: Japan
Official Website: https://www.oakensmith.com
Oakensmith is an independently operated furniture and home décor retailer based in Japan.
We serve customers in the United States through our online store.
2. Customer Support
Email: sofanexa@oakensmith.com
Phone: 817084238372
Customers may contact us regarding product information, order confirmation, shipping, returns, refunds, payment questions, and other customer service matters.
Email is the recommended contact method for requests requiring photographs, documents, or order records.
3. Business Address
Oakensmith
早稲田八丁目24番地5 ハイツMIYATA202
Misato City, Saitama Prefecture 341-0018
Japan
This is our registered business contact address and designated return address.
4. Shipping and Return Origin
All orders are dispatched from Japan to eligible United States destinations.
We do not operate or advertise a United States domestic shipping warehouse.
Approved returns are directed to our designated address in Japan in accordance with our Return & Refund Policy.
Customers should contact us before sending returns to obtain the appropriate instructions.
5. Order Tracking
Customers can review their orders through:
https://www.oakensmith.com/account/orders
Shipment tracking details are provided when available after dispatch.
For assistance with an order, please include the order number and the email address used at checkout.
6. Returns and Refunds
To request a return, report damaged merchandise, or inquire about a refund, email:
Eligible voluntary returns may be requested within 30 calendar days after delivery.
Customers should review our Return & Refund Policy for eligibility, return transportation costs, and refund procedures.
7. Privacy and Legal Inquiries
Privacy requests, data access inquiries, deletion requests, legal notices, and other formal communications may be submitted to:
We will review requests in accordance with applicable law.
8. Official Customer Communication
Our official customer service contact information is published on this website.
Customers should verify payment or delivery requests through our official contact channels before providing sensitive information.
Official Website: https://www.oakensmith.com